Case Studies
Four programs. Four different kinds of complexity.
A closer look at four of the engagements behind that track record — spanning P&C insurance, global banking, and healthcare payer technology.
Progressive Insurance & Nonprofits Insurance Alliance
Running three concurrent P&C programs without losing a beat
Majesco · Delivery Manager → Program Manager, P&C Insurance · Mar 2022–Present
Own end-to-end delivery of multi-million-dollar Majesco Policy and Billing Suite implementations for US P&C carriers, orchestrating three concurrent programs across Workers' Compensation, Commercial Auto, and other commercial lines, meeting scope, schedule, and budget on every release. Agile at scale runs across distributed onshore-offshore teams of 10–40, lifting sprint predictability and throughput 15% — and AI tooling built into status, RAID, and stakeholder communication has cut reporting cycles by 30%, returning roughly 6 hours of PMO capacity to delivery every week.
$3MPortfolio Directed
40+Team Members
+15%Sprint Predictability
6 hrs/wkPMO Time Reclaimed via AI
Policy & Billing SuiteWorkers' CompensationCommercial AutoAgile @ ScaleAI-Driven Governance
HSBC, Hong Kong
Steadying Agile delivery across a global bank's transformation teams
Globant · Agile Project Manager, Digital Transformation · Apr 2021–Feb 2022
Led multiple end-to-end digital transformation programs, steering cross-functional Agile teams across locations. Drove Scrum ways of working to reduce rework and lift stakeholder confidence, and established program governance — risk and issue management, structured status reporting — so problems surfaced early instead of at release time.
15–40Team Size
Multi-SiteDelivery Model
Digital BankingCognitive TransformationCross-Border DeliveryAgile Coaching
Legato — an Anthem Company, USA
Predictable delivery for a broker-facing insurance portal
StatusNeo · Scrum Master / Principal Consultant · Nov 2020–Apr 2021
Led Scrum delivery for the Broker Portal — a suite of tools helping external brokers and internal agents onboard customers and manage existing health insurance policies. Worked closely with product owners and business SMEs to clarify requirements and align releases to business milestones, and put governance routines in place — status reports, RAID logs, stakeholder reviews — that cut down last-minute escalations.
Broker & Agent ToolingHealthcare Payer SystemsRAID Governance
Barclays, UK & The Hartford, USA
Product ownership and analysis across a bank and an insurer's core systems
Accenture · Product Owner & Technical Business Analyst · 2008–2016
As Product Owner for Barclays' iPortal, defined and prioritized features for payments, liquidity, reporting, and entitlements on an integrated corporate banking gateway, driving UAT to a high-adoption go-live. Earlier, as Technical Business Analyst for The Hartford's Commercial Lines Data Services, supported real-time quoting and policy issuance between agents and mainframe systems — and as Senior Software Engineer on The Hartford's Umbrella project, implemented rating and coverage logic that scaled the product's coverage limit.
$15M → $25MUmbrella Coverage Scaled
UKCorporate Banking Portal
Corporate BankingCommercial LinesMainframe Rating LogicUAT & Go-Live
